As you know from my earlier posts on dealing with contractors that I am pretty well versed on what to look for in a contractor. But there are times when everything checks out, but it all goes bad despite your carefulness. In this case my roofing contractor, after I signed the contract and they obtained the permits, let four months go by before they started work. The day I was about to call my lawyer the roofers showed up to start the job.
Besides the delay, the office staff were the worst communicators. I was spoken to in a rude, condescending way and was often told untruths. The actual roofing crews were professional and did very good work. Such a dichotomy! The good news is that the roof was finished and passed inspection before Hurricane Hermine blew past us.
|The color of shingles we chose.|
I have to ask, "What happened to customer service?" I remember my grandparents, then my parents talking about how much easier life was during their youth. Now I am doing the same thing. We used to choose our own doctors and got our prescriptions filled for a reasonable price at the corner Rexall drug store. The one where the owners were the pharmacist and the checkout lady. I could go on and on. I find myself resenting "progress" that doesn't make my life easier, but rather makes it more difficult.
Okay, I'm done kvetching. I'm laying these thoughts in God's hands. Moving forward. Moving forward.